| For borrowers who have fallen behind on their mortgage payments, the biggest impediment to open communication is often simply the borrower’s intimidation in receiving “official” correspondence from their servicer. Home Retention Counselors (“HRCs”) with Altisource Portfolio Solutions (“Altisource”) consult with borrowers in person and facilitate open communication that frequently leads to loan resolutions. |
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| Each HRC is a licensed debt collector and completes a comprehensive training curriculum prior to interacting with borrowers. We provides our HRCs with communication techniques and scripting based on behavioral science principles to promote forthright communications and borrower adherence. |
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| HRCs: |
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Identify the reason for delinquency |
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Provide options to the borrower to help them avoid foreclosure |
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Collect borrower financial information and documentations |
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Provide an updated valuation and property report |
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Manage the document execution process |
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| The Solution |
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| The Benefits to You |
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Eliminate capacity constraints and improve turn-time through integrated technology and proactive resource allocation |
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Avoid unforeseen pitfalls through Six Sigma designed best practices and methodology |
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Increase implementation speed and timeline to profitability through our customized business solutions |
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Integrate behavioral sciences and artificial intelligence based scripting to ensure standardized borrower interactions |
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Utilize our proprietary vendor selection methodology to successfully assign vendors based on multiple factors including
prior performance, demonstrated quality, price and availability |