| The REALServicing life-of-loan residential servicing software automates all areas of loan servicing—setup and administration, customer service, cashiering, escrow administration, investor accounting/reporting, default and REO management. The proprietary platform uses robust analytical models to drive decisioning, behavioral science-based principles to foster approval and artificial-intelligence-based scripting protocols to ensure best practices are continually deployed. |
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| The REALServicing software is fully integrated with the REALResolution™ platform, a comprehensive default management solution. The REALResolution platform generates optimal solutions and reduces preventable foreclosures. Click here to learn more about the REALResolution platform. |
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| The REALServicing modular platform includes the following: |
| Loan Administration – includes boarding, escrow and customer service / collection functions |
| Loan Boarding |
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Data import |
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Loan viewer |
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Automated quality control |
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| Escrow Services |
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Taxes and insurance payment |
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Reconciliation services |
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Escrow reports |
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Timeline monitoring |
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Policy coverage validation |
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| Customer Service & Collections |
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Account inquiries |
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Billing details |
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Letter templates |
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Comments |
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Scripting |
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Cashiering |
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Reporting |
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| Default Management – includes loss mitigation, bankruptcy and foreclosure management modules |
| Loss Mitigation |
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Loss / expense analysis |
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Resolution |
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Automated work queue |
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Comprehensive reporting |
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Timeline management |
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Comment history |
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Legal proceeding history |
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| Bankruptcy |
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Track and trigger events |
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Payment schedules |
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Monitor timelines |
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- Proof of claim |
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- Pre/post petition |
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- MOR/consent order |
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Third party integration |
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| Foreclosure |
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Timeline management |
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Attorney selection |
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Automated validation |
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Progress tracking |
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Claims management |
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Action recommendation |
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Third party coordination |
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Imbedded work-flow |
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| REO Management – includes pre-marketing / marketing, asset sale and closing functions |
| Pre-Marketing/Marketing |
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Inspection / Preservation |
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Cash for keys |
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Valuation |
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Trash out services |
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Listing |
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Brokerage |
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Business plan |
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| Asset Sale |
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Offer submission |
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Offer review |
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Contract negotiation |
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Acceptance |
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| Closing |
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Title insurance |
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Closing |
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Settlement |
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Funding |
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Escrow |
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