Support and Training

Our knowledgeable technical staff assists you with system implementation, upgrades or system requirements via telephone support and installation documents. Once your system is up and running, the REALSynergy^® team provides you with ongoing support via telephone, e-mail, online help files and manuals. Please contact us if you need any assistance.

Hours: Monday through Friday, 7:30 a.m. - 6:30 p.m. Eastern Time
Phone: 615-371-0723 (ext. 2251) or 561-682-8000 (option 1, ext. 291650#) When calling, please have your REALSynergy version number ready.
Fax: 615-373-1485
E-mail: SynergySupport@Altisource.com

Professional Services
While REALSynergy is a comprehensive technology tool, some organizations may require customization to meet their needs. REALSynergy's Professional Services Team is prepared to evaluate your needs, recommend solutions and fulfill your requests.

Training
The REALSynergy team will provide system demonstrations and on-site training for all modules. In addition, supplemental training can be scheduled in our offices and via web-based meetings for new employees who wish to learn the basics or for seasoned employees who require a more in-depth knowledge of specific areas or functionalities.

Why Altisource?

Altisource improves the performance and profitability of clients nationwide by leveraging a global workforce, integrated technologies and cutting-edge decision models. For the real estate, mortgage and financial industries, Altisource delivers.

Testimonials

We went live with REALRemit^® in July, 2005. Since then our accounts payable staff has been reduced by 61% and we have saved literally millions of dollars in loan related expenses.

- John, CFO
Ocwen Financial Corporation
REALRemit^® has not only helped us stay ahead of the curve, but we saved a huge amount of time and money implementing a system that was designed to handle our custom needs.

- Doug, CEO
First Associates, Inc
Nationwide Credit, Inc.^™ does a tremendous job focusing on the objectives that matter most to a client... At the end of the day, their execution and response gives me the perception that our partnership matters the most to their business.

- Jay, Senior Director
Resurgent Captial Services L.P.
We were required to make unique enhancements to REALResolution^™, [which were] expected to reduce manual efforts while processing a loan and reduce the timeline to move the property to REO. Altisource has done an exceptional job in meeting the requirements of the project which has allowed Ocwen to achieve desired results.

- Roshan, Director, Resolution Processing and Administration
Ocwen Loan Servicing, LLC
The REALSynergy^™ product has been instrumental with Bellwether's growth in servicing since it was purchased in 2008. Bellwether has grown from 5 employees in 2008 to over 50 with $3.5 billion in servicing. The REALSynergy team was especially helpful during the portfolio transfers.

- Marty, Director, National Servicing Manager
Bellwether Real Estate Capital, LLC.
Over the years the REALSynergy^™ technical support team has provided prompt, professional, and personal attention to any implementation, operating process, or product upgrade questions that we have had. We can confidently recommend REALSynergy as a dedicated and reliable firm, and experts in their field.

- Karen S. Dolen, Loan Servicing Manager
Peter Wong Associate - an affiliate of Intervest Mortgage

Buy and Sell Homes Online

Buying and selling homes is easy on Hubzu.com. Get more for your money and a simpler, more transparent buying experience that puts you back in control. Plus, you can buy with confidence because we guide you each step of the way.

Resource Center

Read a wide variety of trade publications in which our experts have been cited or download brochures, case studies, white papers and more.

Certain services described herein are provided by Altisource's subsidiaries to commercial customers only where permitted by applicable law.