Altisource Expands Its Offerings To Include Business Services Capabilities To Assist Servicers
Altisource Portfolio Solutions S.A.Mortgage industry service provider helping banks and servicers with the massive increase of borrower inquiries centered around COVID-19 options and outcomes
LUXEMBOURG, September 22, 2020 – Altisource Portfolio Solutions S.A. (NASDAQ: ASPS), an integrated service provider and marketplace for the real estate and mortgage industries, announced it has expanded its Texas-based operations center to better service financial institutions in the wake of an unprecedented surge of mortgage-related calls from homeowners. Current moratoriums and forbearance plans are benefitting borrowers facing economic uncertainty and unemployment but creating customer service challenges for banks and servicers.
Recognizing an immediate industry need for expanded capacity management, Altisource® added new highly trained single point of contact (SPOC) representatives to its operations center in El Paso, Texas. The company now offers expanded expertise and strategic client-centric auxiliary business services support for clients who need it. Altisource’s SPOC call agents integrate seamlessly with clients’ own services. They then act as brand representatives as they handle inbound and outbound loss mitigation inquires, focusing on forbearance, repayment and loan modifications, routed through the Altisource facility.
Altisource’s auxiliary business center solutions are scalable and customized so clients have access to any number of skilled, experienced, bilingual associates they need to meet fluctuating demands. Not only can the company help its clients handle thousands of calls more efficiently and improve customer service, it can also help them reduce the fixed costs of constantly scaling their workforce.
“Using our vast experience, specialized knowledge and competitive pricing, we’ve been helping mortgage clients serve customers better since 2009,” said Altisource Vice President of Enterprise Sales and Business Development Robert W. McKinley. “Our short-term goal is to help them control the heavy call surge by acting as a ‘surge protector.’ The long-term objective is to continue working with them and other clients after the pandemic to help operate more efficiently. We want to build a lasting relationship and become a trusted source.”
About Altisource®
Altisource Portfolio Solutions S.A. (NASDAQ: ASPS) is an integrated service provider and marketplace for the real estate and mortgage industries. Combining operational excellence with a suite of innovative services and technologies, Altisource helps solve the demands of the ever-changing markets we serve. Additional information is available at altisource.com.
-
Michelle D. Esterman
Chief Financial Officer
770-612-7007
Michelle.Esterman@altisource.com -
Kevin Hosey
Senior Manager, Marketing 770-612-7007
770-612-7007
Kevin.Hosey@altisource.com
Altisource in the News
-
Feb 18, 2021
Justin Demola, CMB Promoted to Lenders One President
The Lenders One Cooperative announced that Justin Demola, CMB has been promoted to President of Lenders One
(104.9 KB)
}
-
Feb 9, 2021
Lenders One Marks 20th Anniversary Year With Growth and Innovative Member Opportunities
Lenders One Marks 20th Anniversary Year with growth adding members and introducing new benefits
(117.6 KB)
}
-
Feb 4, 2021
Altisource Releases Report on State of the Originations Industry
Altisource Portfolio Solutions releases its 2021 report, “The State of the Originations Industry.”
(185.3 KB)
}
- View All