REALSynergy® Commercial Servicing

Your single servicing solution leveraging automation to drive quality and efficiency for commercial real estate loan servicing operations

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What we offer

The REALSynergy® platform is an automated, commercial real estate and multi-family loan servicing platform capable of effectively managing a wide variety of loan structures, including government servicing entity (GSE) and CMBS deals.

REALSynergy can handle numerous commercial and multi-family loan structures under a single, automated application — eliminating the need to use multiple servicing systems which can help avoid processing errors. As the commercial servicing world continues to evolve, REALSynergy gives you the level of control and expert support that can simplify loan servicing and helps you reduce costs.

We support you with:

Loan Administration – Real‐time transaction processing, bank account reconciliation, cash or shadow receipts and disbursements, ACH file creation, lockbox payment processing and multiple loan payment processing

Collateral Tracking – Track multiple properties per loan, UCC financing statements, operating statements, property inspections, detailed property characteristics, appraisal information, lease information, letters of credit and certificates of deposit

Escrows, Reserves and Holdbacks –Work with unlimited escrow/reserve/holdback accounts and related bank accounts while providing detailed escrow analysis reports, critical date reports, allocation of interest earned and scheduled tax and insurance payments

Reporting – Provide hundreds of standard reports, including investor, borrower, CMSA and IRS reports, as well as GSE reports and data exports to Ginnie Mae, Fannie Mae and Freddie Mac

Data Import Utility – Facilitate loan transfers from other servicing applications to the REALSynergy platform with this optional add‐on module

Web Loan View – This optional add‐on module allows borrowers or investors to access pertinent components of their loan portfolio through a secure web‐based login

General Ledger Interface – Users are able to use this add-on module to consolidate transactions posted in REALSynergy according to the company’s appropriate general ledger chart of accounts

  • Improves servicing quality

    Our platform lets you bring all of your servicing processes under one system, automating asset management, information collection and cash management to help you operate more efficiently.

  • Decreases operating costs

    We can help simplify your process with a scalable solution that can adapt to changes in your operation, giving you opportunities to streamline processes and cut costs.

  • Drives real-time tracking

    Stay on top of your process at every stage of loan servicing with real-time tracking that helps achieve timeliness and quality.

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