Mortgage Industry Pandemic Summit 2

EXECUTIVE SUMMARY

A lot has changed in the past year. COVID-19 turned our world upside down. New health concerns, travel restrictions and stay-at-home measures greatly impacted businesses’ ability to provide services in almost all industries and the mortgage and real estate industries were no exception. We were forced to quickly adjust and pivot to the new ways of life in order to navigate the challenges of the pandemic.

In many ways, the mortgage industry succeeded in keeping things afloat despite a slew of new challenges. The forbearance policy aimed to keep as many families in their homes without disruption. Companies increased their communications to keep staff engaged and productive and found new ways to connect with clients in a typically face-to-face environment. Many adopted new technology services to create seamless experiences for clients.